Refund Policy

This policy applies to paid subscriptions for legivel, operated by Strimium SRL. Subscriptions are sold by Paddle as merchant of record, under its checkout buyer terms; a refund is always processed through Paddle to your original payment method.

14-day refund on your first payment

If legivel is not what you expected, we refund the first payment of your first subscription in full on request within 14 days of that payment — no conditions on usage. Write to support@legivel.com from your account email. The refund ends the subscription, and the account moves to the Free plan.

Your statutory right of withdrawal (EU/UK consumers)

If you are a consumer in the EU or the UK, you have a statutory 14-day right of withdrawal for each new distance contract for digital services — it applies to each subscription you take out, not only the first. Where performance has begun during the withdrawal period at your request, withdrawal obliges you to pay only the proportionate amount for what was provided until you withdrew. Consent to immediate performance is collected at checkout. This policy's own 14-day refund exists alongside the statutory right and never limits it: where both apply, we apply whichever is better for you.

Renewals and later payments

Renewal payments and payments after the first are not covered by the 14-day refund above. You can cancel auto-renewal on your account's Billing tab or through Paddle's customer portal; on the Billing tab, canceling is not possible in the last 30 minutes before a renewal or while a payment is past due. Cancellation takes effect at the end of the paid period, and you keep access until then. If a renewal payment fails, paid access ends at the end of the period already paid and the account returns to the Free plan; nothing is deleted. Paddle retries the payment for up to 30 days. A payment that succeeds during that time starts a new paid period from the day of the payment; if none succeeds, the subscription is canceled. If you believe a renewal was charged in error, contact us; we review such cases individually. A full refund of your latest payment ends the subscription and moves the account to the Free plan; a partial refund does not change your plan.

Failed conversions

A conversion that fails after acceptance automatically returns the document to your monthly allowance. These returns are service credits, not money refunds.

Enterprise plans

Refunds for invoice-based enterprise plans are governed by the enterprise contract.

Payment disputes

If you dispute a charge with your bank instead of contacting us, Paddle's dispute process applies, and your account is blocked: you can still sign in, but you cannot convert, preview or download documents, and the API refuses your requests. Write to support@legivel.com about the block once the dispute is closed. Contacting us first is faster for everyone.